CUSTOMER PROTECTION PLAN

Customers today are sophisticated. They understand technology and they expect superior value for their investments. That's why Robert Madden Industries, LTD's comprehensive selection of extended warranties is designed to provide you with the kind of value-added difference customers require.

Our warranty options under the Customer Protection Plan include comprehensive Labor Only, Parts & Labor, and Parts Only warranties. These warranties cover specific parts or major components. Plus, we have expanded our offerings to include even more equipment with extended coverage periods.
Here is a list of the available warranty programs:

Customer Protection Plan
(Non-renewable Coverages)


Labor Only                                                                                                                Parts Only
Labor-l 5t through 5th year .                                                                Parts Only-2nd through 5th year
Compressor-2nd through 10th year .                                                    Parts Only-2nd through 10th year
                                                                                                              Heat Exchanger-through 20th year
Parts & Labor
Parts & Labor-lst through 10th year

The Customer Protection Plan includes three types of warranties: Labor Only, Parts & Labor and Parts Only. These are non-renewable coverages. That means, for example, that if a customer purchases a 2nd through 5th year coverage, they cannot upgrade that coverage after the 5th year.

Regular maintenance is not included as part of the Customer Protection Plan warranties. That's why we strongly recommend a service agreement in addition to this Parts & Labor Coverage Plan.

The Labor Only and Parts & Labor coverage begins thirty-one days after the installation date of the equipment (when the unit is wired, piped and ready to run, not necessarily when the unit is first turned on). These warranties cover labor and/or parts on eligible equipment used in owner-occupied residential or light commercial applications.

As an added benefit, the Parts & Labor warranties are transferable to subsequent owners at no cost while the equipment is located at the original installation site.

The Parts Only warranty options under the Customer Protection Plan are designed to cover specific parts and major components of equipment. The Parts Only warranties help to minimize out-of-pocket expenses and the inconvenience of unexpected breakdowns. These warranties remain in effect, with no
need to transfer to subsequent owners, adding to the value of the home or the building, as long as the system remains in its original location and configuration.

PARTS AND LABOR WARRANTIES

  • Parts & Labor warranties are applicable on eligible equipment used on owner-occupied residential or light commercial installations.
  • Parts & Labor coverages must be purchased and registered within the first year from the installation date of the covered equipment. The installation date is defined, as when the unit is wired, piped and ready to run, not necessarily when the unit is first turned on. The coverage period of any warranty begins and expires based on the original equipment installation date, even if the warranty is purchased at a later time.
  • Warranties are non-renewable. 
  • Coverage under the Parts & Labor warranties is limited to the failed part only.
  • 2nd through 5th and 2nd through 10th year Parts & Labor warranties purchased for residential split system air conditioners, heat pumps or O-to 5-ton packaged products do not cover compressor parts. These warranties do, however, cover compressor labor. Compressor parts only coverage may be obtained through the Parts Only program. 
  • Only the dealer registered on the Parts & Labor warranty is eligible to repair the equipment. Services rendered by any other dealer/contractor will not be covered under this warranty. Any changes in the registered dealer must be authorized in advance and in writing by Robert Madden Industries, LTD .
  • The servicing dealer/contractor must provide a 30-day warranty on repair labor. This does not apply if another defective part causes a breakdown.
  • Parts & Labor warranties do not cover inspection services or routine preventative maintenance. Equipment failure resulting from a lack of maintenance will not be covered by these warranties.

PARTS ONLY WARRANTIES


The Parts Only warranties must be purchased and registered within the first year from the installation date of the covered equipment. The installation date is defined, as when the unit is wired, piped and ready to run, not necessarily when the unit is first turned on. The coverage period of any warranty begins and expires based on
the original equipment installation date, even if the warranty is purchased at a later time.

  • Warranties are non-renewable.
  • Coverage under the Parts Only warranties is limited to the failed part of major components only. Parts are defined as an operating component of a covered product, excluding compressors and heat exchangers. Compressors and heat exchangers are defined as major components and have separate, specific coverage options.
  • Parts Only warranties do not cover inspection services or routine preventative maintenance outlined in the installation and servicing instructions or owner's manual, such as coil cleaning, filter cleaning and/or replacement and lubrication. Robert Madden Industries, L TO encourages these services for the customer. Equipment failure resulting from lack of maintenance will not be covered under these warranties.
  • More that one option may be purchased; however, this may result in overlapping coverage. Under no circumstances will more than one claim be allowed for a given covered failure, including failures which may be covered under a Parts & Labor warranty.
  • This warranty does not apply to any parts not supplied or designated by Robert Madden Industries, LTD. Only components that are a part of the registered unit(s) are covered. Items, such as line sets, etc., are not covered.
  • This warranty does not cover any labor costs incurred for examining, repairing, removing, installing, shipping, servicing or handling of either defective or replacement parts. Labor allowances may be allowed where the cost of repair is less than the cost of replacement.
  • In the case of a failed condenser coil, Robert Madden Industries, L TD will allow for either repair or replacement of the part, whichever is most advantageous.
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